Frequently Asked Questions

Everything you need to know about Prime AnimalZ products, shipping and service.

Products

How do I install an automatic feeder?

Most feeders are ready in 5 minutes. Download the free app, connect via Wi-Fi and set up your feeding schedule. An English manual is always included.

Do the products work for dogs too?

Yes — our feeders are suitable for both cats and dogs. Ball launchers are specifically designed for dogs. Water fountains and steam brushes are universally applicable.

What happens during a power outage?

Our feeders have a battery backup so scheduled meals continue as planned. You will receive a notification via the app in case of a power interruption.

How large is the reservoir?

Varies by product: feeders from 4L to 7L (enough for 5–10 days), litter box XXL with 72L reservoir (rarely needs refilling), water fountains 1.5L to 2.5L.

Shipping

When will my order be delivered?

Orders placed before 10 PM are shipped the next business day. Delivery time within the EU: 2–4 business days depending on your country.

What does shipping cost?

Always free. On all orders — no minimum, no hidden fees.

Do you deliver internationally?

Yes. We deliver across Europe. Always free shipping, VAT included.

Returns & Warranty

How does returning work?

You can return within 30 days, no hassle. Not satisfied? Our personal customer service will sort everything out quickly for you.

What is the warranty period?

All products come with a standard 2-year warranty (EU). In case of defect, you will receive a replacement or a full refund.

How do I report a defect?

Send an email to info@richifly.com with your order number, product name and a brief description. We respond within 24 hours.

App & Wi-Fi

Is the app free?

Yes, completely free for iOS and Android. No subscription, no hidden costs.

Which Wi-Fi network is required?

Our products work on 2.4 GHz Wi-Fi (standard in every home). 5 GHz is not supported — this is intentional for a more stable connection.

Didn't find your answer?

Our personal customer service is happy to help.
✉️ info@richifly.com
📞 English support · Mon–Fri 9–5