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Shipping policy

PRIME ANIMALZ SHIPPING POLICY

Last updated: 18 April 2026

  1. General

At Prime AnimalZ we do our best to process and deliver your order carefully, clearly and as quickly as possible. In this shipping policy you can read how shipping, processing, delivery times, delivery and pre-orders work.

  1. Shipping area

Prime AnimalZ ships to the countries and regions that are made available at checkout on our website. If a country or region is not available as a shipping option, we cannot ship there at that time.

  1. Order processing

We process orders in the order in which they are received. As soon as your order has been successfully placed and paid, we start processing it.

We do our best to ship orders as quickly as possible. The expected processing time, shipping time or delivery period may differ per product, stock status, country or moment. That is why, where applicable, we show the most relevant information on the product page, in the checkout or in the order confirmation.

During busy periods, public holidays, promotions, disruptions at carriers or other special circumstances, processing may take longer than usual. If there is a clear delay, we will inform you about this as soon as possible.

  1. Delivery times

We always do our best to meet the stated delivery time and the expected delivery moment. Stated delivery times and expected delivery moments are in principle indicative, unless it is expressly stated that a fixed delivery date applies.

If no specific delivery date or delivery time has been agreed, delivery must in principle take place within 30 days after the conclusion of the agreement. If an expected delivery time is exceeded, the customer must normally first give us a reasonable additional period to deliver after all. Although we do everything to have orders delivered on time, delays may arise from circumstances beyond our reasonable influence. Think of congestion at carriers, peak periods, public holidays, weather conditions, logistics disruptions or other unforeseen situations during the shipping process. If there is a clear delay, we do our best to inform you about this as soon as possible.

  1. Shipping costs

Any shipping costs are clearly shown before the order is finally placed. If we state on the website that shipping is free, this applies under the conditions stated on the website or in the checkout at that time.

  1. Delivery

Delivery takes place at the address provided by the customer when ordering, or at another chosen delivery location insofar as that option is available.

It is important that you fill in your name, address details, email address and other relevant details correctly. If an order is delayed or cannot be delivered because of incorrect or incomplete details, this may affect delivery and further handling.

If a parcel is sent back to us after a failed delivery attempt, incorrect address details or the parcel not being collected, please contact us at info@primeanimalz.com. We will then look together at an appropriate solution.

  1. Risk during shipping

In the case of sales to consumers, the risk of loss of or damage to the product remains with Prime AnimalZ until the product has been received by you, or by a third party designated by you who is not the carrier. If something goes wrong during transport before you have received the parcel, that risk therefore does not automatically lie with you.

  1. Track and trace

If track and trace is available for your order, you will receive this information as soon as your order has been shipped or as soon as the carrier makes it available.

It may happen that track and trace information is not yet active at the moment you receive the notification. In that case the shipment is usually updated later by the carrier.

  1. Delay

We depend on stock, processing, carriers, logistics partners and sometimes external circumstances. Delays may therefore arise from congestion, public holidays, weather conditions, customs, disruptions, transport problems or other circumstances beyond our reasonable influence.

If your order is clearly delayed, we do our best to inform you about this in good time.

A delay does not automatically give an immediate right to compensation or immediate termination. Which rights exactly apply depends on whether a fixed delivery date was agreed and whether a reasonable additional period must first be given.

  1. Pre-orders

Some products may be offered as a pre-order. This means that the product can already be ordered before it is directly available for delivery from stock.

For a pre-order we state on the product page, in the checkout or in the order confirmation the expected shipping date, delivery period or other relevant information about the availability of the product.

Unless expressly indicated otherwise, a date stated for a pre-order applies as an expectation and not as a guaranteed fixed delivery date. Delays may arise from production, transport, supplier, customs, certification, system failures or other circumstances beyond our reasonable influence.

If a pre-order is significantly delayed, we will inform you as soon as possible. If a pre-order ultimately turns out to be undeliverable, we will refund any amount paid for that product.

  1. Partial deliveries

Prime AnimalZ may ship an order in parts if that is reasonable, for example when products have different delivery times or are temporarily shipped from different stocks.

If we ship an order in parts, we try to communicate this clearly if that is relevant for your order.

  1. Damaged, wrong or incomplete delivery

Please check your order as soon as possible after receipt.

If you have received a damaged product, something is missing or you have received the wrong product, please contact us as soon as possible at info@primeanimalz.com. Where possible, include clear photos so that we can assess the problem quickly and resolve it appropriately.

If a product arrives damaged, has been delivered incorrectly or does not conform to the agreement, you are entitled to an appropriate remedy free of charge, such as repair, replacement, price reduction or refund, depending on the situation.

  1. Not delivered

If you have not received your order within the expected period, please contact us at info@primeanimalz.com.

If no delivery date has been agreed, a statutory delivery period of 30 days applies in principle. If that period or an expected delivery time is exceeded, the customer must usually first give us a reasonable additional period to deliver after all. Only after that can rescission follow under certain circumstances. In the case of a fixed delivery date, this may be different.

  1. International shipping

For orders outside the Netherlands, different delivery times may apply than for domestic shipments. Processing, transport and delivery may also depend on local carriers and local circumstances.

If shipping to a country outside the European Union is possible, local import duties, VAT or customs clearance costs may apply. Unless expressly stated otherwise, such local costs fall outside the responsibility of Prime AnimalZ.

  1. Questions

If you have questions about shipping or the status of your order, please contact us at info@primeanimalz.com.