Frequently asked questions

Everything you need to know about Prime AnimalZ products, shipping and service.

Products

How do I set up an automatic feeder?

Most feeders are ready in 5 minutes. Download the free app, connect via Wi-Fi and set your feeding schedule. A Dutch-language manual is always included.

Do the products also work for dogs?

Yes — our feeders are suitable for both cats and dogs. Ball launchers are specifically for dogs. Water fountains and steam brushes can be used for any pet.

What if the power goes out?

Our feeders have a battery backup so scheduled meals continue. You get a notification in the app when the power is interrupted.

How big is the reservoir?

It differs per product: feeders from 4L to 7L (enough for 5–10 days), the XXL litter box with a 72L reservoir (little refilling needed), water fountains 1.5L to 2.5L.

Shipping

When will my order be delivered?

Orders placed before 22:00 are shipped the same working day. Delivery time within Europe: 3 to 5 working days.

What does shipping cost?

Always free. On all orders within Europe — no minimum, no hidden costs.

Do you also deliver outside the Netherlands?

Definitely. We deliver throughout Europe. Always free shipping, VAT included.

Returns & Warranty

How do returns work?

You can return within 30 days without any hassle. Not satisfied? Our personal customer service sorts everything out for you quickly.

What is the warranty period?

All products come with a 2-year warranty (EU) as standard. If a product is defective, you receive a new one or a refund of the purchase price.

How do I report a defect?

Send an email to support@primeanimalz.com with your order number, product name and a short description. We reply within 24 hours.

App & WiFi

Is the app free?

Yes, completely free for iOS and Android. No subscription, no hidden costs.

Which Wi-Fi network works?

Our products work on 2.4 GHz Wi-Fi (standard in every household). 5 GHz is not supported — this is deliberate, for a more stable connection.

Didn't find your answer?

Our personal customer service is happy to help.
✉️ support@primeanimalz.com
📞 Dutch-speaking · Mon–Fri 9–17